✅ Terms & Conditions

Welcome to Alternative Electric Solutions. By using our services, you agree to be bound by the following terms and conditions:

  • Service Scope: We provide solar energy solutions including product sales, installations, and maintenance.

  • Product Warranty: All solar products come with a manufacturer warranty. Installation warranty is subject to terms discussed at the time of purchase.

  • Pricing & Payment: All prices are subject to change without prior notice. Full or partial advance payments may be required depending on the order.

  • Customer Responsibility: Customers are responsible for ensuring safe site access and providing accurate information during surveys and consultations.

  • Usage Limitation: Products and services are for personal or commercial use only as agreed upon. Resale without permission is prohibited.

  • Dispute Resolution: Any disputes will be settled under the laws of Pakistan.

🔐 Privacy Policy

At Alternative Electric Solutions, we are committed to protecting your privacy. The data we collect is used strictly for the following purposes:

  • Processing orders

  • Improving customer experience

  • Providing after-sales support

We do not share or sell your data to third parties. Your information is stored securely, and all transactions are encrypted.

🔁 Return / Refund Policy

  • Return: Products can be returned within 7 days if unused, in original packaging, and with a valid reason (e.g., defect or incorrect item).

  • Refund: Refunds are processed within 7–14 working days after inspection and approval.

  • Non-Returnable Items: Customized solar systems or used items cannot be returned.

🚚 Shipping Policy

  • Delivery Time: Standard delivery within 3–7 working days (depending on location and order size).

  • Shipping Charges: Charges vary by region and will be included in the final quotation.

  • Damaged Items: Please report damaged deliveries within 24 hours with clear photo evidence.

❌ Cancellation Policy

  • Orders can be cancelled within 24 hours of placement.

  • Cancellations after this window may incur a fee depending on the processing stage.

  • Customized or installed systems cannot be cancelled once dispatched or installed.

📍 Local Address & Contact Information

Alternative Electric Solutions
📍 Raja Khaliqdad Road, Near Kenwood Service Center, [City, Pakistan]
📞 Phone: +92 309 7617504
📧 Email: alternativeelectricsolutions@gmail.com
🌐 Website: www.aesolars.com